This Privacy Policy describes how Oak Brewing Company Limited trading as Phoenix Brewery (“we,” “us,” or “our”) collect, use, and share information about you when you use our website (“Service”). By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.
1). Information We Collect
We may collect the following types of information from you:
- Personal Information: We may collect personal information such as your name, email address, postal address, phone number, and other contact information through our contact forms, mailing list signup powered by Mailchimp, and order processing powered by WooCommerce.
- Payment Information: We collect contact information, address, and payment information to process orders. We do not store or have access to your full card details, which are encrypted and processed securely by our payment processor.
- Usage Information: We may collect usage information about your use of the Service, such as your IP address, device information, browser type and settings, and other usage information through services including Google Analytics and Microsoft Clarity. This data is not personally identifiable and cannot be traced back to any one user in particular.
- Cookies and Similar Technologies: We may use cookies and similar technologies to collect information about your use of the Service and to provide you with a more personalized experience. You can disable cookies in your browser settings if you prefer not to receive them.
2). How We Use The Information We Collect
We may use the information we collect for the following purposes:
- Personal Information: Depending on what context you provided your personal information to us, we may use it to respond to your requests and inquiries, to communicate with you about the Service and other products and services we offer, to process and ship your order, or to comply with legal obligations.
- Payment Information: We use your payment information to process your orders securely through our payment processor.
- Usage Information: We collect this data to help provide and maintain the Service and to improve and personalize the Service.
- Cookies and Similar Technologies: We may use cookies and similar technologies to provide you with a more personalized experience.
3). How We Share The Information We Collect
We may share your information with third parties in the following circumstances:
- With service providers who help us operate and improve the Service, including our payment processor, mailing list provider, and website host.
- With our affiliates and partners for marketing and promotional purposes, only with your consent.
- In response to a subpoena or other legal request.
- To protect our rights, property, or safety, or the rights, property, or safety of others.
- With your consent.
4). Your Rights
You have certain rights with respect to your personal information, including the right to:
- Access, correct, or delete your personal information.
- Object to the processing of your personal information.
- Withdraw your consent to the processing of your personal information.
To exercise these rights, please contact us at cheers@phoenixbrewery.co.uk.
5). Data Retention
We will retain your personal information for as long as necessary to provide the Service and to comply with our legal obligations. We will not retain your personal information for any purpose longer than necessary, as stipulated in the GDPR or other applicable data protection laws.
6). Security
We take the security of your personal information seriously and have implemented appropriate technical and organisational measures to ensure that your personal information is processed securely and protected against unauthorized access, loss, alteration or destruction.
Specific security measures we have implemented include:
- Limiting access to personal information to those employees, contractors, and agents who have a legitimate need to access it in order to provide our services to you and ensuring that they are subject to appropriate confidentiality obligations.
- Implementing encryption for sensitive personal information, such as payment information, during transmission and storage.
- Regularly monitoring our systems and network for vulnerabilities and threats, and implementing appropriate controls to address any identified risks.
- Maintaining up-to-date software, systems, and equipment to ensure the security and integrity of our processing environments.
Despite our best efforts, no method of transmission over the internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee the absolute security of your personal information. However, we will promptly notify you if we become aware of any security breach that may affect your personal information.
7). Changes To This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
8). Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at cheers@phoenixbrewery.co.uk.